Refund Policy

All refunds will be made directly to your iqsmartboost wallet. No cash or mobile money refunds will be issued.

Wrong Number Policy

If a merchant enters a wrong number during purchase, it is their sole responsibility. No refunds will be made in such cases.

Report & Complaint Window

Reports or complaints about delivery issues must be made within 2 days from the order date. Any reports made after this period will not be accepted.

Pending Delivery Policy

If your delivery is marked as pending, kindly wait until it is completed before filing any complaints.

Respect & Community Guidelines

Any user who disrespects our team or community will be removed and blocked permanently from iqsmartboost. We maintain a safe and respectful environment for all users.

SIM Restrictions & Delivery Notice

Delivery takes time, so kindly check the status of the order and confirm with the customer after a successful completion.

We don’t serve the listed SIM cards below. No refund will be made when you request for the following:

• Agent SIM
• Merchant SIM
• EVD SIM
• Turbonet SIMs
• Broadband SIMs
• Blacklisted SIM
• Roaming SIM
• Company/Group SIM
• Different network
• Wrong Number / Invalid Numbers